Domain Model
Support Queue
Fields
| Field | Type | Required | Default | Description |
|---|---|---|---|---|
| id | string.uuid | Yes | — | Id |
| createdAt | string.date-time | Yes | — | Created at |
| updatedAt | string.date-time | Yes | — | Updated at |
| workspaceId | string | Yes | — | ID of the associated workspace |
| name | string | Yes | — | Name |
| slug | string | Yes | — | Slug |
| description | string,null | Yes | — | Description |
| inboundEmailToken | string,null | Yes | — | Inbound email token |
| defaultSlaPolicyId | unknown | Yes | — | ID of the associated default sla policy |
| defaultAssigneeUserId | unknown | Yes | — | ID of the associated default assignee user |
| assignmentStrategy | enum(manual, round_robin, load_balanced) | Yes | — | Assignment strategy |
| businessHoursId | unknown | Yes | — | ID of the associated business hours |
| aiAutonomyMode | unknown | Yes | — | Ai autonomy mode |
| aiTokenBudgetPerTicket | unknown | Yes | — | Ai token budget per ticket |
| aiAutoReplyMinConfidence | unknown | Yes | — | Ai auto reply min confidence |
| aiAutoReplyMinGroundedness | unknown | Yes | — | Ai auto reply min groundedness |
| aiDraftMinConfidence | unknown | Yes | — | Ai draft min confidence |
| aiDraftMinGroundedness | unknown | Yes | — | Ai draft min groundedness |
| isDefault | boolean | Yes | — | Is default |
| archivedAt | unknown | Yes | — | Archived at |
Create Schema
Fields accepted when creating a new record:
| Field | Type | Required | Default | Description |
|---|---|---|---|---|
| name | string | Yes | — | Name |
| slug | string | Yes | — | Slug |
| description | unknown | No | — | Description |
| defaultSlaPolicyId | unknown | No | — | ID of the associated default sla policy |
| defaultAssigneeUserId | unknown | No | — | ID of the associated default assignee user |
| assignmentStrategy | enum(manual, round_robin, load_balanced) | Yes | "manual" | Assignment strategy |
| businessHoursId | unknown | No | — | ID of the associated business hours |
| isDefault | boolean | Yes | false | Is default |
Update Schema
All fields are optional when updating:
| Field | Type | Required | Default | Description |
|---|---|---|---|---|
| name | string | No | — | Name |
| slug | string | No | — | Slug |
| description | unknown | No | — | Description |
| defaultSlaPolicyId | unknown | No | — | ID of the associated default sla policy |
| defaultAssigneeUserId | unknown | No | — | ID of the associated default assignee user |
| assignmentStrategy | enum(manual, round_robin, load_balanced) | No | — | Assignment strategy |
| businessHoursId | unknown | No | — | ID of the associated business hours |
| isDefault | boolean | No | — | Is default |