Domain Model
Sla Template
Fields
| Field | Type | Required | Default | Description |
|---|---|---|---|---|
| id | string.uuid | Yes | — | Id |
| createdAt | string.date-time | Yes | — | Created at |
| updatedAt | string.date-time | Yes | — | Updated at |
| workspaceId | string | Yes | — | ID of the associated workspace |
| name | string | Yes | — | Name |
| description | string,null | Yes | — | Description |
| isDefault | boolean | Yes | — | Is default |
| responseTimeMinutes | integer | Yes | — | Response time minutes |
| resolutionTimeMinutes | integer | Yes | — | Resolution time minutes |
| businessHoursOnly | boolean | Yes | — | Business hours only |
Create Schema
Fields accepted when creating a new record:
| Field | Type | Required | Default | Description |
|---|---|---|---|---|
| name | string | Yes | — | Name |
| description | string | No | — | Description |
| isDefault | boolean | Yes | false | Is default |
| responseTimeMinutes | integer | Yes | — | Response time minutes |
| resolutionTimeMinutes | integer | Yes | — | Resolution time minutes |
| businessHoursOnly | boolean | Yes | false | Business hours only |
| workspaceId | string | No | — | ID of the associated workspace |
Update Schema
All fields are optional when updating:
| Field | Type | Required | Default | Description |
|---|---|---|---|---|
| name | string | No | — | Name |
| description | string | No | — | Description |
| isDefault | boolean | No | — | Is default |
| responseTimeMinutes | integer | No | — | Response time minutes |
| resolutionTimeMinutes | integer | No | — | Resolution time minutes |
| businessHoursOnly | boolean | No | — | Business hours only |